Oyster Photocard applications now being accepted by TfL
TfL is now accepting applications for 60+ London Oyster photocards, 18+ Student Oyster photocards and several other concessions, as it continues to restore services following a recent highly sophisticated cyber security incident.
TfL prioritises the security of its network and customer data, continually monitoring its systems to ensure only those authorised can gain access. On 1 September, TfL identified suspicious activity and took immediate action to secure its network, ensuring all safety critical systems and processes were maintained. TfL has worked closely with the National Crime Agency and the National Cyber Security Centre throughout this process and notified the Information Commissioner’s Office.
As part of the measures implemented to deal with the incident, TfL took the difficult decision to temporarily pause new concession photocard applications while it undertook important security checks. While work continues to restore services, TfL has now safely brought back online its concession photocard website and begun to start processing new applications. TfL is working to process all new photocard applications as quickly as possible and has already processed and dispatched more than 13,000 18+ Student photocards since applications reopened.
To ensure that those who are currently being financially impacted by the cyber incident are processed as quickly as possible, TfL is phasing applications for concession photocards. Since last week, customers have been able to submit applications for new 18+ Student, 18-25 Care Leaver and Apprentice Oyster photocards and from today (Monday 11 November), those applying for new 60+ London Oyster photocards can also submit applications. The postponed yearly address check, which are required for holders of 60+ London Oyster photocards, will start again shortly and TfL will write to customers to confirm when this will begin.
The 60+ London Oyster photocard allows customers who are aged 60 or over and live in a London borough to travel free on bus, Tube, tram, DLR, London Overground, Elizabeth line and most National Rail services within London on weekends, Bank Holidays and after 09:00 Monday to Friday.
In the coming weeks, TfL intends to start accepting new applications for 5-10, 11-15 and 16+ Zip Oyster photocards. Once new photocards have been applied for, where possible, credit remaining on expired Zip photocards can be transferred across to new photocards by contacting TfL customer services. Customers are also advised to keep a record of any fares that they feel should be refunded.
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