Boiled or Bottled: Tunbridge Wells water crisis deepens as thousands rely on emergency supply

In the latest developments of the Tunbridge Wells water crisis, tens of thousands of households have seen their taps come back to life only to be told that the water remains unsafe to drink. A boil notice is now in place for a minimum of ten days as the network continues to recover from a prolonged disruption that began at the weekend.

South East Water said almost all affected properties had now regained supply, although pressure remains low in some areas, especially at higher elevations. The company confirmed that customers must still boil water before drinking it, preparing food or brushing their teeth. The precaution was issued after a problem in the treatment process meant the water could not be guaranteed safe.

Many residents say the challenge goes well beyond inconvenience. Barbara Piercy, who lives in Tunbridge Wells and has a long-term health condition, said the uncertainty had left her anxious. “I am too unwell to collect water and I need regular access to a toilet,” she said. “I am worried about what might be in the water and how it could affect my medication.”

Local businesses have also been badly hit. Alex Gregg, who runs a beer café in the town, said he had been forced to dispose of food and a significant volume of stock. “We lost around 100 litres of beer and thousands of pounds in trade,” he said. “We are still getting mixed messages and do not know what to plan for.” Others reported even heavier losses as equipment dependent on water remained unusable.

Some hospitality venues are continuing to operate only by buying bottled water in bulk. One bakery owner described the situation as exhausting. “I am here to bake bread, not carry water,” he said.

Political pressure has intensified, with ministers urging clearer communication and the leader of Tunbridge Wells Borough Council accusing the company of failing to prepare for such an event. The prime minister described the situation as “shocking”, adding to frustration already rising across the community.

Despite water returning to most homes, the boil notice remains firmly in place. Residents may use tap water for showering, bathing and flushing toilets, although those with small children have been advised to take extra care. Clear guidance on boil notices can be found through the Drinking Water Inspectorate’s advice on safe domestic use, which outlines how long boiled water can be stored and how it should be handled.

At Milward House care home, low pressure means showers and baths are limited, with staff relying on bottled supplies to fill toilet cisterns. “We go through around 5,000 litres a day,” said care manager Jason Denny. “We are grateful for deliveries, but normality still feels a long way off.”

Across Tunbridge Wells and neighbouring villages, residents continue to queue at temporary water stations set up at sports centres, car parks and retail sites. For others, the disruption has brought back memories of the pandemic, with one local resident describing the strain it is putting on relationships at home.

With little clarity on when the boil notice will be lifted, many expect the disruption to continue well into the festive period. As one resident said, “We are being told to pay more for our water, yet we cannot rely on it being safe. People just want honest information.”

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